Quick Booking!

Live Support

LiveZilla Live Chat Software

Contact

Gästeresidenz PelikanViertel
Pelikanstraße 11
30177 Hanover

Fon: 0049/ 511/ 3999-0
Fax: 0049/ 511/ 3999-444
info@gaesteresidenz-pelikanviertel.de



facebook instagram Google+ Blog

Here I feel as happy as a clam.

FAQ - Frequently Asked Questions

Get an overview of answers to frequently asked questions about our boarding house Gästeresidenz PelikanViertel.

 

Private Guests- Short Term Stay

When can I check into my room?

Your room is available at 3pm, sometimes even sooner, at which point we can hand you over the room keys. If you have made a reservation stating that you will arrive earlier than 3pm, we will do our best that we have “your” room ready at the time of your arrival. Yet, please understand that is not always possible

Can I store my luggage at your hotel?

We will gladly have your luggage stored on the check-in and/or check -out day. Please address our front desk team this regarding. We do not offer any luggage storage between two different stays.

Is there any parking available?

Yes, we have a limited number of parking spots at the backside of our building which can be rented for 6,50 EURO per day. Due to the unique historical architecture of the facility the access from our parking lot into the Gaesteresidenz PelikanViertel requires some precise instruction which can only be issued with the handover of your room keys. Therefore, we kindly advise you to first check in in order to get all the necessary information as well as the parking tag and the room key.

Is there any free of charge parking available in the area?

Yes, all around the Pelikan Quarter as well as in front of our residence alongside Pelikanstraße free parking is to be found – yet, depending on the time of the day the availability may vary as neighboring residents and businesses also make use of it.

Why aren‘t the kitchens basically equipped with kitchen utensils?

First from an operational point of view a daily check of the utensils in all of our 172 kitchens cannot be guaranteed. Than we also need to consider the hygienic aspect of the matter. By personally handing the kitchen utensils over to you, we ensure a thorough cleaning and check up of the items beforehand.

Can I register for a kitchen inventory at the time of the check-in? How much does it cost?

Of course our short-term guests can ask for a so-called Shorty-Kitchen Inventory at the time of the check-in. The items will be handed over at the front desk in exchange for a 20,00 Euro safety deposit plus an one time 8,00 Euro service fee. Naturally you will get the safety deposit back upon returning the items undamaged and complete.

When can I eat breakfast?

Our breakfast buffet awaits you daily from 6.30am to 10am, on Sundays as well as holidays until 11am. Should you need to check out before 6.30 am we will gladly prepare a lunch- bag for you upon notice on the evening before.

How far is down town from the Gaesteresidenz PelikanViertel?

The Pelikanstraße tram station lies within a 3-4 minute walking distance. Every 5 minutes there is a tram running by to Hauptbahnhof (the Main Train Station)/Kroepcke and thus in less than 8 minutes you‘re in down town.

How do I login to the FREE WiFi?

Make sure to have WLAN activated on your notebook or smart phone to be able to see the available network connections. When you click “Gaesteresidenz” a welcome note from Fairspot (our provider) appears. In order to connect fill in your first and last name, then confirm by clicking on the three user conditions below… And you are online.

We travel with a baby-do you also have baby cribs?

Yes, please let us know in advance and the baby crib will be set up in your room free of charge.

We travel with a dog- what kind of information do you need from us and what additional costs should we expect?

Generally we appreciate it if we receive the information regarding the presence of a dog prior to check in, for we set up the apartment with a small attention for your faithful friend. The name of the dog, the breed and size would help us with the preparations. We charge 8,00 Euro per dog per day.

Long Term Guests

Are there bedsheets and towels available in the room or do i have to bring my own?

The beds are set up with fresh bed sheets upon your arrival and you will find enough towels in the bathroom. Should you need more towels please contact our front desk team.

Is my kitchen already fully equipped upon check-in?

For hygienic reasons we only have your kitchen equipped after you have checked in, provided you have ordered the kitchen inventory with the confirmation of your room reservation. Should you decide for the kitchen inventory on the spot at the time of the check-in, the solicited kitchen utensils will be brought to your apartment the following day after a security deposit has been made.

Can I bring my own kitchen utensils?

Yes, of course you can.

How often will my long term apartment be cleaned during the week?

Once a week - on set days - dedicated to each floor, your apartment will be thoroughly cleaned, linens changed and fresh towels included. Upon check-in you will receive a cleaning service sheet, which will provide you with information regarding the Housekeeping Team schedule. Please understand that we cannot move the cleaning date, should your “Do Not Disturb“ sign be up on the day of the scheduled cleaning.

Are there any further cleaning services included in the price?

In between the cleaning intervals our Housekeeping Team will change the used towels and dispose of the garbage in your room. In case you want to have your garbage bin emptied more often, please place it in front of your apartment door before 11.00 AM.

Can I have my apartment cleaned more often?

You can book further cleaning services through our front desk team at any time. Each additional cleaning (linen change included) will be charged with a 10,00 Euro fee.

Can I move the furniture in my apartment?

Yes, make yourself at home and feel free to rearrange the apartment to your own liking. All furniture except for the kitchen can be moved.

Can I bring my own furniture?

You are welcome to bring your own furniture into the apartment but please take into consideration that due to operational reasons as well as a lack of storage area no furniture can be removed from the apartment.

Is there anything I should be aware of if I have family or friends visit?

It is your apartment while you are our guest to which of course you can invite your own guests. There are only two things you should know: First, out of security reasons (in case of fire or evacuation) we need to know at all times how many persons there are accommodated in your apartment. Secondly, we charge a 2,00 Euro daily utilities fee for every further person accommodated in your apartment. Before signing the lease contract please consider any possible visits as half of our apartment categories offer a single bed for one person only. Unfortunately we do not provide any rollaway beds, in which case an additional double room reservation would be needed.

I haven’t booked any breakfast/my company has not booked any breakfast for me - can I eat breakfast spontaneously and if so, whom do I have to inform?

You are always very welcome to use our breakfast buffet - all you need to do is let our front desk or service team know that you will be joining us for breakfast.

Business Travelers – Short Term Stay

When can I check into my room?

Your room is available at 3pm, sometimes even sooner, at which point we can hand you over the room keys. If you have made a reservation stating that you will arrive earlier than 3pm, we will do our best that we have “your” room ready at the time of your arrival. Yet, please understand that is not always possible.

Is there any parking available?

Yes, we have a limited number of parking spots at the backside of our building which can be rented for 6,50 EURO per day. Due to the unique historical architecture of the facility the access from our parking lot into the Gaesteresidenz PelikanViertel requires some precise instruction which can only be issued with the handover of your room keys. Therefore, we kindly advise you to first check in in order to get all the necessary information as well as the parking tag and the room key.

Is there any free of charge parking available in the area?

Yes, all around the Pelikan Quarter as well as in front of our residence alongside Pelikanstraße free parking is to be found – yet, depending on the time of the day the availability may vary as neighboring residents and businesses also make use of it.

When can I eat breakfast?

Our breakfast buffet awaits you daily from 6.30am to 10am, on Sundays as well as bank holidays until 11am. In the event that you need to leave our building before breakfast starts, we can gladly prepare a lunch-bag for you. Just make sure to let us know in advance the day before.

How do I login to the FREE WiFi?

Make sure to have WLAN activated on your notebook or smart phone to be able to see the available network connections. When you click “Gaesteresidenz” a welcome note from Fairspot (our provider) appears. In order to connect fill in your first and last name, then confirm by clicking on the three user conditions below… And you are online.

Is there any wire internet available?

Yes, we offer wire internet in our “Standard Plus” and “Comfort” apartment categories.

Your facility does not have a restaurant – where close by can I go eat?

In the immediate walking distance area there are a few restaurants, such as XII Apostel (Italian Cuisine), “Fifth Avenue” Restaurant located within the neighboring Sheraton hotel where you can dine at 20% off upon presenting your Room Key Card, the “Via Rosa” (classic Italian Cuisine) and the “Dichterklause” (rustic German Cuisine). Our Front Desk team will be happy to assist you with further recommendations or table reservations you may require.

Can I use the kitchen in my apartment?

Of course you can be your own chef using the kitchen in your apartment. Necessary kitchen utensils (SHORTY) will be provided for in exchange of a 20,00 EURO security deposit plus an 8,00 EURO service fee.

Are there more ways of dining?

In your room there is information to a selection of delivery services. Our friendly front desk team is always available with further suggestions.

Can I store my luggage at your hotel?

You are welcome to store your luggage at our hotel for a limited period of time, e.g. if you arrive very early before check-in time or if you have other appointments in Hannover you must attend to after you have checked out. Unfortunately we are unable to further assist beyond that point.

Where is the closest gym?

The “Physical Park” is located within the Pelikan Quarter itself, which offers a variety of sports activities. Two tram stations away the “Sports & Spa” is to be found, on Lister Street. We will gladly assist in helping you find the right gym for you.

I love to run – are there any trails close by?

Oh Yes! The Eilenriede with its 650 ha being the largest nature city park in Europe has fantastic trails for joggers. Further more, trails alongside the waterways of the Mittellandkanal make for a great running experience.

Are there any discounts available for frequent guests?

Yes, there are. Starting at 30 nights a year you qualify for our discounted rates. Just contact our sales department to send you an offer.

Is there any conference room in your hotel?

A 110 square meter conference room best suited for conferences, seminars and trainings for up to 20 persons is located in the basement floor of our house. The room comes with plenty of daylight as well as a good dim-out possibility; flip charts, pin boards, facilitator’s toolbox and a beamer will be put at your disposal upon request. WiFi connection is also available. If you are interested in using our conference room please contact us and our reservations team will provide you with the most suitable offer and conference fees according to your needs.

Can I do my own laundry/have my laundry done?

We can offer two choices. The first choice is our Waschcenter (Laundry room) on the second floor, equipped with high quality washing machines and driers as well as irons and ironing boards. If you would rather do the laundry yourself the necessary laundry detergent, coins and even fabric softener are available at the front desk. The second choice is our outside laundry company, Seidel. So, if you prefer having your laundry done, just drop it at the front desk before 9 AM and you will receive it back the same evening.

Trade Fair Guests- Short Term Stay

How far away is the fairground from the GRPV by public transportation?

The Pelikanstraße tram station lies within a 3-4 minute walking distance from our hotel. From there to the Hannover Main Train Station there is a tram passing by virtually every 5 min (No. 3,7,9/ to Wettbergen, respectively Empelde). In less than 8 min you reach the Hannover Main Train Station, where you are to change for the subway line no 8 to Messe Nord. The ride from the Main Train Station to the fairground takes another aprox. 17 min. During the main trade fairs the fair entrance tickets make for public transportation tickets as well.

When can I check into my room?

Your room is available at 3pm, sometimes even sooner, at which point we can hand you over the room keys. If you have made a reservation stating that you will arrive earlier than 3pm, we will do our best that we have “your” room ready at the time of your arrival. Yet, please understand that is not always possible.

Is there any parking available?

Yes, we have a limited number of parking spots at the backside of our building which can be rented for 6,50 EURO per day. Due to the unique historical architecture of the facility the access from our parking lot into the Gaesteresidenz PelikanViertel requires some precise instruction which can only be issued with the handover of your room keys. Therefore, we kindly advise you to first check in in order to get all the necessary information as well as the parking tag and the room key.

Is there any free of charge parking available in the area?

Yes, all around the Pelikan Quarter as well as in front of our residence alongside Pelikanstraße free parking is to be found – yet, depending on the time of the day the availability may vary as neighboring residents and businesses also make use of it.

How often does the shuttle bus to the fairground run and is there anything I should pay attention to?

For all the main trade fairs we offer a daily shuttle bus service twice in the morning. The respective departure times will be displayed on the flip chart in the lobby, where we kindly ask you to write your name down, in order for us to be able to estimate whether the 40 seat capacity will suffice or if further action from our side needs to be taken. The shuttle bus departs with most precise punctuality as any delays-due to the lack of a bus stop, will cause a traffic jam on the Pelikan Street. Please keep in mind that although the ride to the fairground normally only takes about 20 minutes, during the trade fairs the traffic can vary a lot and it can lead to delays.

When can I eat breakfast?

Our breakfast buffet awaits you daily from 6.30am to 10am, on Sundays as well as bank holidays until 11am. In the event that you need to leave our building before breakfast starts, we can gladly prepare a lunch-bag for you. Just make sure to let us know in advance the day before.

How do I login to the FREE WiFi?

Make sure to have WLAN activated on your notebook or smart phone to be able to see the available network connections. When you click “Gaesteresidenz” a welcome note from Fairspot (our provider) appears. In order to connect fill in your first and last name, then confirm by clicking on the three user conditions below …and you are online.

Your facility does not have a restaurant- where can I go have dinner after a long day on the fair?

In the immediate walking distance there are a few restaurants; we highly recommend that you reserve a table in advance as during the fairs restaurant seats are not easy to get. Our front desk team will be happy to assist you in the matter.

Are you on the track of the best price?

Just book here and you've cracked the case! You will always find the lowest room rates here, as true as my name's Sherlock!

Book now