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Gästeresidenz PelikanViertel
Pelikanstraße 11
30177 Hanover

Fon: 0049/ 511/ 3999-0
Fax: 0049/ 511/ 3999-444
info@gaesteresidenz-pelikanviertel.de



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Privacy notice - Gästeresidenz PelikanViertel

Data privacy policy
(Version 25 May 2018)
Thank you for visiting our website and your interest in our company. The protection of your personal data is important to us. Pursuant to articles 12, 13 and 21 of the General Data Protection Regulation (GDPR), this policy explains how your personal data is handled when you use our website www.gaesteresidenz-pelikanviertel.de.
Personal data are particulars about the personal or factual circumstances of an identified or identifiable natural person. These include information such as name, address, phone number and date of birth.

I. Controller
Controller within the meaning of the General Data Protection Regulation:

Realotel Management GmbH
c/o Gästeresidenz PelikanViertel
Bahnhofstrasse 67
65185 Wiesbaden, Germany
Email: info@gaesteresidenz-pelikanviertel.de
Internet: www.gaesteresidenz-pelikanviertel.de
Phone: +49 (0)511 399 90
Fax: +49 (0)511 399 9444

II. Data protection officer
Contact details of our data protection officer:

The in-house data protection officer of Realotel Management GmbH can be contacted at the above address, Data Protection Department, or by sending an email to:
datenschutz@bierwirth-kluth.de.

III. Purposes and legal bases for data processing
1. Use of the website for information purposes
You can visit our website without providing any information about yourself. If you use our website merely for information purposes, and therefore do not provide any information about yourself, we do not process any personal data – only data sent by your browser allowing you to visit the website and information sent to us by cookies used for statistical analysis of the use of our website.

a. Technical provision of the website
It is necessary for technical provision of the website that we process certain information sent automatically by you so that your browser displays our website and you can use the website. This information is collected automatically every time you access our website and is saved in our server log files. This information relates to the computer system of the accessing computer. The following information is collected:
• IP address, anonymised/abbreviated;
• browser type/version (for example, Firefox 59.0.2 (64 bit));
• browser language (for example, English);
• operating system used (for example, Windows 10);
• internal resolution of browser window;
• screen resolution;
• Java script activation;
• Java on/off;
• cookies on/off;
• colour depth;
• time of access.
Furthermore, we use cookies to make our website available for you to use. Cookies are text files that are saved in a web browser or by a web browser on your computer system when you visit a website. Cookies contain a unique string of characters that uniquely identifies the browser when the user returns to the website. We use cookies only to make our website available to you along with its technical features. Some features of our website can be provided without using cookies. The following information is stored in cookies and sent to us:
• web server cookie, which identifies the current user (PHP session cookie);
• Google Analytics cookie, which identifies the current user (anonymous);
• cookie which controls the appearance of best price information only once per session;
• cookie which stores confirmation of permission for cookie;
• cookie which identifies the current user for LiveZilla chat software.
Your data, which we have collected using the above cookies, will not be used by us to create user profiles or to analyse your surfing behaviour.
We process your personal data for the technical provision of our website on the following legal bases:
• to perform a contract or to take steps prior to entering into a contract pursuant to article 6 (1) (b) of the GDPR insofar as you visit our website to find out about us; and
• to protect our legitimate interests pursuant to article 6 (1) (f) of the GDPR in order to be able to make the website technically available to you. Our legitimate interests lie in being able to make an attractive, technically functional and user-friendly website available to you as well as to take steps to protect our website against cyber risks and prevent cyber risks for third parties emanating from our website.

b. Statistical analysis of website use and increased coverage
We use Google Analytics, DoubleClick and cookies, which allow analysis of your surfing behaviour, in order to perform a statistical analysis of the use of our website. By doing this, we can improve the quality of our website and its content. We learn how the website is used and can thus continually optimise our service.
The information obtained in the context of statistical analysis of our website will not be combined with any other of your data collected by the website.
We process your personal data for statistical analysis of your use of our website on the following legal bases:
• Your consent pursuant to article 6 (1) (a) of the GDPR.

Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses ‘cookies’, text files that are stored on your computer and enable analysis of your use of the website. The information generated by cookies about your use of our website is usually transmitted to and saved on a server operated by Google in the United States. However, if IP anonymisation is enabled on this website, Google will shorten your IP address within Member States of the European Union or in other states that are party to the Agreement on the European Economic Area beforehand. Your full IP address will only be transmitted to a Google server in the United States and stored there in exceptional cases. Google uses this information on our behalf to analyse your use of the website, compile website activity reports and provide further services associated with use of the website in particular and use of the Internet in general to the website operator. The IP address transmitted from your browser in the context of Google Analytics will not be combined with other Google data.

We use Google Analytics with the extension ‘anonymizelp()’ on our website. This means that IP addresses are further processed in shortened form thus preventing them from being directly linked to an individual.
We only use Google Analytics with your consent. You can withdraw your consent by:
• preventing cookies from being saved to your device using the respective setting in your browser software; please bear in mind however, that if you disable cookies, you may not be able to use all of this website’s features fully;
• downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de; or
• clicking this link to prevent collection by Google Analytics on our website in the future. An opt-out cookie will be stored in your browser. Please note that you need to enable the opt-out cookie in each browser you use on all your end devices, and enable it again, where appropriate, if you delete all the cookies in a browser.
More detailed information about terms and conditions of use and data privacy of or at Google Analytics can be found at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/.

DoubleClick by Google
DoubleClick by Google is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). DoubleClick by Google uses cookies to show you ads that are relevant to you. Your browser is assigned a pseudonymous identification number (ID) to check which ads have been shown in your browser and which ads have been accessed. These cookies do not contain any personal data. The use of DoubleClick cookies only allows Google and its partner websites to place ads based on previous visits to our website or other websites on the Internet. Google transfers the data generated by these cookies to a server in the United States for analysis and stores it there. Google only transfers data to third parties based on statutory requirements or in the context of contract data processing. Google will not combine your data with other data collected by Google.
We only use DoubleClick with your consent. You can withdraw your consent by:
• preventing cookies from being saved to your device using the respective setting in your browser software; please bear in mind however, that if you disable cookies, you may not be able to use all of this website’s features fully;
• downloading and installing the browser plugin available under DoubleClick opt-out extension at the following link https://adssettings.google.com/u/0/authenticated?hl=en-GB. Alternatively, you can disable DoubleClick cookies on the Digital Advertising Alliance site at the following link http://optout.aboutads.info/?c=2#!/

Google Maps
Google Maps, a service provided by Google Inc., is integrated into our website.
To increase the protection of your data when you visit our website, Google Maps is restricted and only integrated into the site using an HTML link. This ensures that a connection to the Google servers is not established when you access our website and your data is not sent to Google. Your browser will establish a direct connection to the Google servers so you can plan your route, only when you click the link, thereby giving your consent to data transfer. In functional terms, the integration of Google Maps equates to a hyperlink and consequently your data is not collected on our website by us or by Google.
The purpose and scope of data collection and further processing and use of data by Google, as well as your rights and settings options in this respect to protect your privacy, can be found in the Google Privacy Policy at https://www.google.com/policies/privacy/partners/?hl=de.


YouTube
We show YouTube videos on some pages of our website. YouTube is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
To increase the protection of your data when you visit our website, YouTube is restricted and only integrated into the site using an HTML link. This ensures that a connection to the YouTube servers is not established when you access our website and your data is not sent to Google. Your browser will establish a direct connection to the YouTube servers so that you can watch our video, only when you press play, thereby giving your consent to data transfer. In functional terms, the integration of YouTube equates to a hyperlink and consequently your data is not collected on our website by us or by YouTube.
Further information about this can be found in the YouTube Privacy Policy https://www.google.de/intl/de/policies/privacy/

LiveZilla
We use LiveZilla on our website. LiveZilla is live chat software which allows direct communication with visitors to the website. LiveZilla is operated by LiveZilla GmbH, Byk-Gulden-Strasse 18, 78224 Singen, Germany.
Every time a user accesses one of our web pages, which has a LiveZilla component, data is collected by this component for the purpose of operating the live chat system and analysing system operation.
The LiveZilla component places a cookie on the user’s computer. We have already explained what cookies are. Pseudonymised usage profiles can be created through a LiveZilla cookie. We can use such pseudonymised usage profiles to perform an analysis of visitor behaviour as well as analyse and maintain correct operation of the live chat system. Such analysis also helps us improve our service. Data collected through the LiveZilla component will not be used to identify the data subject without first obtaining your separate explicit consent. This data will not be combined with personal data or other data containing the same pseudonym.
We only use LiveZilla with your consent. Even after you have given consent, you can prevent the placement of cookies by our website as described above, at any time by configuring your Internet browser settings accordingly and thus object to the placement of cookies permanently. Cookies that have already been placed by a LiveZilla component can be deleted at any time via your Internet browser or using other software programs.
The LiveZilla GmbH Privacy Policy is available at https://www.livezilla.net/disclaimer/de/.

c. Social links
Links to services, such as links to our Facebook group, for example, are integrated into the website. If you click on a link, you will be redirected to the website of the respective provider – in other words, user information will not be transferred to the respective provider until this point. For details of how your data is handled when you use the websites of other providers, please refer to the individual privacy policies of these providers.

2. Active use of the website
In addition to using our website for purely informational purposes, you can also actively use our website. In this case, in addition to the processing of your personal data as indicated above when you use the website purely for informational purposes, we also use other personal data.

a. Room booking
When you book a room, we process the personal data you provide us in this context. This includes your name, home address, contact details and payment method. We use hotelwebservice.com, a service provided by Busy Rooms GmbH, as a room-booking provider.
When you book a room, we process your personal data on the following legal basis:
• to perform a contract or to take steps prior to entering into a contract pursuant to article 6 (1) (b) of the GDPR.

b. User enquiries
In order to process and respond to your enquiries, for example, via the contact form, chat or email, we process your personal data provided by you in this context. In every case, this will include your name and email address in order to send you a reply, as well as other information you provide us in the context of your communication.
We process your personal data to respond to user enquiries on the following legal basis:
• to protect our legitimate interests pursuant to article 6 (1) (f) of the GDPR; our legitimate interest lies in providing an appropriate response to customer enquiries.

c. Sending an application
We will process your personal data in the context of your application insofar as you provide this data to us. Application documents may include special categories of personal data.

Processing of personal data
Applicant details generally include the following: first name and surname, academic title, where applicable, date and place of birth, contact details (address, email, landline and/or mobile number), application documents (covering letter, CV, testimonials), language skills, other skills. We also process data that you send us by email when you contact us.
We use the personal data provided by you within the framework of legal requirements as the basis for our decisions in the application process. We use your professional qualifications, for example, to decide whether we want to consider you for a narrower selection procedure or obtain a personal impression by inviting you for interview, in order to decide whether we want to offer you the position for which you have applied.
We will process your personal data in this case on the following legal basis:
• data processing for employment-related purposes, article 88 (1) of the GDPR in conjunction with article 26 (1) (1) of the new BDSG [German Data Protection Act].

Processing of special categories of personal data
According to article 9 of the GDPR, special categories of personal data are personal data revealing racial or ethnic origin, political opinions, religious (for example, details of religious denomination) or philosophical beliefs, or trade union membership, and the processing of biometric data for the purpose of uniquely identifying a natural person (for example, photos), data concerning health (for example, details of level of disability) or data concerning a natural person’s sex life or sexual orientation. If your CV includes special categories of personal data, we do not collect these intentionally. Please do not send us such data.

If, as part of your application documents, you send us special categories of personal data in accordance with article 9 (1) of the GDPR, voluntarily and contrary to our explicit request (your photo or details of your religious denomination, for example), we will store this data on the basis of your consent in accordance with article 88 (1) of the GDPR in conjunction with article 26 (3) (2) of the new BDSG. This will also apply if you provide us with further special personal data in the course of the application process. By sending this information voluntarily, you agree to the storage of this special personal data in the context of the application process.

In principle, we do not take such special personal data into account when making recruitment decisions unless it is necessary on account of a legal obligation to take such special personal data into account. It may be the case with some job vacancies, for example, that persons with disabilities are afforded preferential treatment in accordance with applicable legislation. In such cases, information is always voluntary and provided with your explicit consent which you give by sending this information voluntarily.
We will process your special personal data on the following legal basis:
• in accordance with article 9 (1) of the GDPR based on your consent in accordance with article 88 (1) of the GDPR in conjunction with article 26 (3) (2) of the new BDSG.

IV. Links
Some sections of our website contain links to the websites of third-party providers. These websites are subject to their own data privacy policies. We are not responsible for their operation, including the handling of data. If you send information to or via such third-party sites, you should check the privacy policies of these sites before sending information that can be traced to you personally.


V. Categories of recipients
In the first instance, only our employees receive your personal data. Insofar as permitted or prescribed under law, we also share your personal data with other recipients which provide services in connection with our website. We restrict the forwarding of your personal data to what is necessary. Some of our service providers receive your personal data in their capacity as processors and, in this case, are strictly bound by our instructions when handling your personal data. In some cases, the recipients act independently with your data which we send to them.
The categories of recipients of your personal data are indicated below:
• Busy Rooms GmbH in the case of room booking;
• IT service providers for administration and hosting of our website.

VI. Transfer to a third country
We transfer your shortened IP address to the United States in the context of our use of Google tools. Data transfer is based on Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of the protection provided by the EU-U.S. Privacy Shield.
We do not transfer your personal data to countries outside the EU or the EEA or to international organisations.

VII. Duration of storage
1. Use of the website for information purposes
In terms of the use of our website for purely informational purposes, we store your personal data on our servers only for the duration of your visit to our website. Your personal data is deleted without undue delay as soon as you leave our website.
Cookies installed by us are generally also deleted as soon as you leave our website. However, this does not apply to Google Analytics cookies. These cookies are stored for a period of 26 months. You can delete installed cookies yourself at any time.
Cookies of Livezilla for effective customer care are stored for a period of 100 days. You can delete installed cookies yourself at any time.

2. Active use of the website
In the case of active use of our website, we store your personal data initially for the period required to respond to your enquiry or for the duration of our business relationship. This includes the initiation of a contract (legal relationship prior to entering into a contract) and the performance of a contract.

In addition, we store your personal data thereafter until any legal claims arising from the relationship with you become time-barred, in order to use these as evidence where necessary. The period of limitation is generally between 12 and 36 months, but may be up to 30 years.

We will delete your personal data when claims become time-barred unless there is a statutory retention period, in accordance with the Handelsgesetzbuch (HGB; German Commercial Code) for example (article 238, 257 (4) of the HGB) or the Abgabenordnung (AO; German Tax Code) (article 147 (3), (4)). These statutory retention obligations may be between two and ten years.

If you apply to us for a job, we will store your application details for the duration of the application process. If we do not offer you a position, we will delete your data two months after you have received a rejection letter from us. If we appoint you, we will continue to store this data for the purpose of performing the employment contract.

VIII. Your rights as data subject
As a data subject, you have the following rights under statutory requirements, which you can exercise in relation to us:
Right to access: You have the right in the context of article 15 of the GDPR to request confirmation from us of whether or not we process personal data concerning you; if this is the case, you are further entitled in the context of article 15 of the GDPR to access this personal data as well certain other information (including the purposes of processing, categories of personal data, categories of recipients, envisaged storage period, origin of data, use of automated decision-making and, in the event of transfer to a third country, the appropriate safeguards) and to receive a copy of your data.
Right to rectification: You have the right in accordance with article 16 of the GDPR to request the correction by us of personal data concerning you that is stored by us if such data is inapplicable or inaccurate.
Right to erasure: You have the right under article 17 of the GDPR to obtain from us the erasure of personal data concerning you without undue delay. You will not have the right to erasure if the processing of personal data is necessary for (i) exercising the right of freedom of expression and information, (ii) for compliance with a legal obligation to which we are subject (for example, statutory retention obligations) or (iii) for the establishment, exercise or defence of legal claims.
Right to restriction of processing: You have the right under article 18 of the GDPR to obtain from us the restriction of processing of your personal data.
Right to data portability: You have the right under article 20 of the GDPR to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format.
Right to withdraw: You have the right to withdraw your consent to the processing of personal data at any time with future effect.
Right to object: You have the right under article 21 of the GDPR to object to the processing of your personal data and consequently we must cease processing of your personal data. The right to object exists only within the limits provided for in article 21 of the GDPR. Moreover, ceasing to process may be contrary to our interests and consequently we will be entitled to process your personal data in spite of your objection.
Right to lodge a complaint with a supervisory authority You have the right under article 77 of the GDPR to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. 
The right to lodge a complaint will be without prejudice to any other administrative or judicial remedy.

The competent supervisory authority in our case is:
Der Hessische Beauftragte für Datenschutz und Informationsfreiheit [Commissioner for data protection and freedom of information for the state of Hesse]
Postfach 3163
65021 Wiesbaden, Germany

Email: Poststelle@datenschutz.hessen.de
Phone: +49 (0)611 140 80
Fax: +49 (0)611 1408 611

However, we recommend that you always sent your complaint to us in the first instance.
Where possible, you should send requests to exercise your rights to the above address or directly to us.

IX. Scope of your obligations to provide data
In principle, you are not obliged to provide us with your personal data. However, if you do not do so, we will not be able to make our website available to you, respond to your enquiries or enter into a contract with you. Personal data, which we require for the processing purposes referred to above, are marked as optional information using the words ‘where appropriate’ or another symbol.

X. Automated decision-making/profiling
We do not use automated decision-making or profiling (automated analysis of your personal circumstances).

XI. Changes
We reserve the right to amend this data privacy policy at any time. Any changes will be notified through the publication of an amended data privacy policy on our website. Unless provision is made otherwise, such changes will be effective immediately. Please check our data privacy policy regularly to see the most up-to-date version.

Last updated: May 2018

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